Refund policy

Return & Refund Policy
Effective Date: January 15, 2026

Otien Promotions Services ("Company," "we," "us," or "our") values customer satisfaction. This Return & Refund Policy outlines the terms under which returns and refunds are accepted.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be in its original packaging.

  • Proof of purchase is required.

Certain items may not be eligible for return, including:

  • Final sale items

  • Digital products

  • Personalized or custom items

  • Perishable goods (if applicable)

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

If approved:

  • Refunds will be issued to the original payment method.

  • Processing time may take 5–10 business days depending on your financial institution.

Shipping costs are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective or damaged.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

Contact

Email: support@brisaboutiqueus.com
Phone: +1 (818) 555-2743

Otien Promotions Services

1751 COLORADO ST BLVD
#121
LOS ANGELES, CA 90041